Frequently Asked Questions

Here’s how take a screenshot and insert it into your emailing program:
Note: When you have to press certain keys together, such as [Ctrl] + [C], this means the first key ( [Ctrl] ) must be pressed, and held down, until the second key ( [C] ) is pressed!! Otherwise it will not work.

1. Make sure the window you want to take a picture of is open so that you can see it.
2. Press the “Print Screen” key on your keyboard. (Possibly labeled as “PrntScrn” , “Prt Sc” or similar.)
   Note: Check your computer’s manual to find out what the Print Screen button looks like, and if it requires using a second key to be pressed along with it. (Ex: [FN] + [PrntScrn] )
   
3. Switch to your emailing program, or webpage and paste into the body of the message (in Windows: [Ctrl] + [V] or right-click and choose “paste”).
   This should place the screenshot you took directly into the body of the message.

Note: If step 3 does not work, and you have pressed the correct key(s) to take a screenshot, then you’ll need to create a picture file and add it as an attachment to your email.
Here’s how to put the screenshot into a picture file.

1. Take the screenshot. (1-2 above)
2. Open a picture editing program. (Eg: Paint).
3. Paste into the picture editor. (In Windows: [Ctrl] + [V] or right-click and choose “paste.”)
4. Save the file. (Remember where it is!)
5. Switch to your emailing program and add the file as an attachment.