Frequently Asked Questions

If you run into a problem with the site, make sure you have looked around the FAQs in the Help Desk first. If you cannot get your problem fixed, then you must open a ticket first, and we will respond as soon as we can. You may email us directly, only if the HelpDesk is down.

Reminder: if you send us an email or ticket, and the answer to your question is in these Help Desk FAQ pages, you will be directed back to the Help Desk.